SALES TAX
We are required by law to collect national sales tax on orders being shipped to any country.
*Purchases paid for with CKJ Gift Cards (by PayPal) are subject to applicable sales tax. No sales tax is charged when using CKJ Gift Cards.
PAYMENT OPTIONS
The following credit cards are accepted for payment*
American Express
Discover
MasterCard
Visa
CKJ Gift Cards with a PIN Code ( by PayPal)
We're Sorry, We Do Not Accept
CODs
Personal Cheques
Money Orders
Payment Authorization
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment Authorization Holds
When placing an order using a credit card or debit card, two transactions will be posted to your account.
• The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge.
• You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if items within the order are not shipped.
• If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds."
SECURITY
Ckj Trading Limited Online shop, we understand how important security is to you. When you place an order at Ckj Trading Limited, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government-approved encryption software. To find out more about SSL encryption software go to:
HTTP://COMPNETWORKING.ABOUT.COM/CS/SECURITYSSL/G/BLDEF_SSL.HTM?TERMS=SSL
TERMS & CONDITIONS
You may refer to the attached document for details, thank you.
PRIVACY POLICY
PRIVACY STATEMENT
This privacy policy sets out how CkjTrading Limited uses and protects any information that you give Ckj Trading Limited when you use this website.
Ckj Trading Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Ckj Trading Limited may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 March 2018.
What We Collect
Name and (if applicable) company; contact information, including email address; demographic information such as postcode, preferences and interests; other information relevant to customer surveys and/or offers.
What We Do with the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal Record Keeping
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Please note: You have the option of opting out of any email newsletters received through our unsubscribe feature.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at We will not sell, distribute or lease your personal information to third parties unless required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
ITEM AVAILABILITY
Item Availability / Temporarily Out of Stock
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the back-ordered item. Back-ordered items are shipped as soon as they are available. Please note: The actual delivery date of your order depends on the shipping method you select.
Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a back-ordered item prior to its shipment, please contact us at +64-9-00000 and we will be happy to assist you.
ORDER INQUIRIES
You can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get current information regarding your CKJ Trading Limited Online orders.
For orders shipped when you click on the Order Status page, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
REFUNDS & RETURN
Can I return an item I purchased?
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Most items can be returned within 14 days of the item being shipped, provided it is in new, resalable condition. Items can be returned after the 14 day period in compliance with the relevant consumer legislation if the item is faulty or damaged.
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You can choose to have your refund paid out by skincareproducts.co.nz credit for your next purchase as well.
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To return an item please contact us.
Please refer to our Terms and Conditions relating to cancellations.
My order was damaged in transit can I return it for a replacement?
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Yes. We try to package all products so that they are not damaged in transit. The Goods must be returned to us as soon as any defect is discovered but not later than 15 days. For damaged items shipped to you in the last 15 days please contact us.
For detailed instructions for returning faulty Goods, please click here. Also please refer to our Terms and conditions relating to Goods returned.
What is a Restocking Fee?
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The restocking fee applied will be to any item which you wish to cancel from your order if with no reason after goods have already approached to the given address. The fee is 17% of the price paid, with a minimum charge of $5 per item. This restocking fee will be deducted from the amount to be refunded.
CURRENCY